Research insights and evidence-based practices for organizational effectiveness, translated into language practitioners can use.
We named the symptom after the generation. We should have named it after the organization. What the data — and three simultaneous truths — actually tell us about disengagement.
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Most organizations treat feedback as a single thing — a skill to improve, a culture to build, a conversation to have better. But behavioral science distinguishes at least three distinct functions that we routinely collapse into one. That collapse is expensive.